The ROI on social media is at retail. By Catherine Boera. (pdf) or (text)

Research reveals the digital tools that work best for shoppers.  By Jason Katz. (pdf) or (text)

Your brand has just sixteen seconds to be seen, understood and wanted. By Luc Speisser.
(pdf) or (text)

The “we decade” began almost ten years ago for J&J’s BabyCenter. By Dori Molitor. (pdf) or (text)

Has Facebook changed your life as a shopper?  An executive summary of a Reveries.com survey.
(pdf) or (text)

Great Lake Pizza, Hot Chocolate Sparrow, Wild Bill Ziegler, Boutique Men, Mark Girls and Smart Signs. (pdf) or (text)

The entire Mar/Apr '10 issue of The Hub (48 pages), centered on retail, including an interview with Jim Fielding of Disney Stores and 13 other articles. (download pdf)

Winning at retail requires innovation across bundles of brand benefits. By Vinit Doshi. (pdf) or (text)

Creating community and higher purpose will elevate our brands in the 2010s. By Dori Molitor.
(pdf) or (text)

New research shows how social media is changing shopping behavior. By Mark Renshaw. (pdf) or (text)

The entire Jan/Feb '10 issue of The Hub (44 pages), centered on innovation, including an interview with Diane Dietz of Safeway and 12 other articles. (download pdf)

Roundtable with Richard McDonald of Fender, Steve Rotterdam of DC Comics, Peter O'Reilly of the NFL, Joe Dobrow of Sprouts and Spencer Hapoienu of Insight Out of Chaos. (pdf) or (text)

Embrace strategic planning as the great opportunity to build loyalty that it is.  By Jim Doucette.
(pdf) or (text)

Let's give shoppers more value than they pay for. 
By Al Wittemen. (pdf) or (text)

A study of multichannel shoppers yields valuable insights. By Masha Sajdeh and Nick Jones.
(pdf) or (text)