Simple ways Liberty Mutual succeeds in the digital world.  By Allen P. Adamson

(pdf) or (text)

The secrets and surprises of getting at consumer insights. A discussion featuring Ruby Anik of Best Buy, Larry Flanagan of MasterCard Worldwide, Cindy Hennessy of Cadbury-Schweppes, Carol Wentworth of True Value and Spencer Hapoienu of Insight Out of Chaos. (download pdf)

"Affluent consumers are busy ... they are early adopters of new media ... and they are causing the general slide in a lot of the traditional media."

American Express engages high-spending consumers with high-technology media. An exclusive chat with Amex global brand chief, Jim Hedleston, by Tim Manners. (download PDF)

The entire Sep/Oct ‘06 issue of the HUB magazine (36 pages), featuring interviews with Jim Hedleston of American Express, Dr. Brian Harris of the Partnering Group, and eight other articles. (download PDF)