þÿ<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><title>Comment Summary</title><link media="all" href="css/Export.css" type="text/css" rel="stylesheet" charset="utf-8" /><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta http-equiv="Content-Language" content="en" /></head><body style="margin-left:15px;margin-right:15px;margin-top:15px;"><a href="index.html" class="NormBtn">&lt;&lt; Back to Summary</a><div style="margin-top:15px;"><table class="rsltsmry" cellspacing="1" cellpadding="0" border="0"><thead><tr><th class="hdr" colspan="8">How would you rate the overall "quality" of the McDonald's experience today versus six years ago?</th></tr><tr> <th class="hdr dflt"></th> <th class="hdr dflt">Response&nbsp;Date</th> <th class="hdr dflt" style="width:80%;">Other comments:</th> </tr></thead><tbody id="xtrows"><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:40:00 PM</td> <td>I don't consider it a "healthy" place to eat - I know they have healthier options, but the burgers are better.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:42:00 PM</td> <td>Don't give them much headroom</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:44:00 PM</td> <td>I only say this because the customer service is gone that we once had at McDonalds. Lots of mistakes once we receive our order.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:44:00 PM</td> <td>slightly better</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:46:00 PM</td> <td>Depending on the franchise, the food can be really left over and stale tasting.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:57:00 PM</td> <td>Not qualified to answer.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 7:59:00 PM</td> <td>For their sameness, every McDonald's also has a different "feel" when I enter. What is quality based on in your question?</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:01:00 PM</td> <td>more healthy things on the menu</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:05:00 PM</td> <td>I don't visually see a big difference and their service is still, eh. Again, food-wise their better.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:21:00 PM</td> <td>Also seems generally cleaner.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:26:00 PM</td> <td>Funny. Until now, I didn't realize I hardly ever go in the building any longer. Usually just getting something quick in drive-thru.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:30:00 PM</td> <td>Both better and worse - in the last few months I have experienced poor customer service at McDonald's several times. On the other hand, they have updated all three of the McDonald's restaurants in our area and they are VERY nice.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:36:00 PM</td> <td>Stores are not as clean. The staff is not as neat looking as before.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:38:00 PM</td> <td>The stores do seem a bit cleaner. The food is what it is and always has been</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 8:40:00 PM</td> <td>Not marginally better - only slightly.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 9:21:00 PM</td> <td>Never been there - except as above.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 9:40:00 PM</td> <td>A little better</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 10:14:00 PM</td> <td>The experience is stil permeated in the sense of family, loud, fast, a little messy.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/15/2009 10:44:00 PM</td> <td>Much more varied. Many non-burger options.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/16/2009 4:30:00 AM</td> <td>Still the same old, "wonder" bread: no texture, no flavor, mashes flat under any pressure. I am an adult. I like adult food, especially adult bread!</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/16/2009 1:58:00 PM</td> <td>Just because the "feel" of McDonalds in general has gone up.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/16/2009 3:14:00 PM</td> <td>Counter help not very attentive. No "suggestion selling" or recommending additional items, which I used to respond to.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/16/2009 3:44:00 PM</td> <td>I haven't been to McDonald's in 6 years</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/16/2009 4:10:00 PM</td> <td>Maybe the quality of the food has improved, but the overall quality still can't be good.</td> </tr><tr class=""> <td></td> <td style="white-space:nowrap;">1/16/2009 9:19:00 PM</td> <td>seems to be more of a sense of recognition of consumer health concerns and response to it.</td> </tr></tbody></table></div></body></html>