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If your company’s (or client’s) Shopper Marketing Department reports to Marketing, what difficulties have you encountered in planning and executing best practice Shopper Marketing strategies and/or initiatives (Check all that apply.)
# Response Date Comments:
1. ਀ഊ 12/4/2008 8:08:00 PM Not applicable
2. ਀ഊ 12/4/2008 8:33:00 PM we report to Sales but these are our biggest issues.
3. ਀ഊ 12/4/2008 8:36:00 PM n/a
4. ਀ഊ 12/4/2008 8:46:00 PM Still have difficulty internalizing that retailer's shopper buys more than just their brand. Need to better understand solution marketing and selling.
5. ਀ഊ 12/4/2008 11:44:00 PM These issues are being addressed and are disappearing as the relationship and responsibilities are being refined and integrated.
6. ਀ഊ 12/5/2008 1:20:00 PM all of the above
7. ਀ഊ 12/5/2008 3:38:00 PM N/A
8. ਀ഊ 12/5/2008 4:52:00 PM Our brand still holds the budget and it hinders our ability to put together long term strategies and promotions.
9. ਀ഊ 12/5/2008 5:03:00 PM N/A
10. ਀ഊ 12/8/2008 7:37:00 PM n/a
11. ਀ഊ 12/8/2008 7:39:00 PM None of the above
12. ਀ഊ 12/8/2008 7:49:00 PM Marketing is treated as a source of cash when times are tough.
13. ਀ഊ 12/8/2008 7:51:00 PM Finance/legal refusal to approve programs that are not able to be 'fair-shared' across retailers.
14. ਀ഊ 12/8/2008 7:52:00 PM n/a
15. ਀ഊ 12/8/2008 7:57:00 PM Reports to sales
16. ਀ഊ 12/8/2008 8:08:00 PM N/A
17. ਀ഊ 12/8/2008 8:18:00 PM are no difficulties
18. ਀ഊ 12/8/2008 8:26:00 PM No difficulties
19. ਀ഊ 12/8/2008 9:01:00 PM Lack of sharing planning, design equity, strategic direction from traditional ad agency with shopper marketing agency, due to continued confusion by traditional agencies about shopper marketing and desire to maintain &quot;ownership&quot; of account(s).
20. ਀ഊ 12/8/2008 9:08:00 PM Due to silos, marketing has very little involvement with the trade and very few in the marketing department have a sales background which creates a negative view of the information that could be very valuable to the sales department and trade customers.
21. ਀ഊ 12/8/2008 9:55:00 PM NA
22. ਀ഊ 12/8/2008 10:11:00 PM Poor integration with Shopper Insights functions and poorly trained in using retailer data and vernacular.
23. ਀ഊ 12/8/2008 10:48:00 PM Report to sales, so answer NA
24. ਀ഊ 12/9/2008 2:19:00 AM The consultancy they've used to train them (rooted in CatMan) has based the training on a flawed premise (category growth drivers being one of the principal culprits). SM is NOT about category growth drivers, it's about using brand growth drivers in a relevant way to fuel mutually aggrandizing activities that are relevant to mutual shoppers (in North America anyway).
25. ਀ഊ 12/9/2008 3:08:00 AM Do not report to Marketing
26. ਀ഊ 12/9/2008 4:37:00 AM Client tends to have 'windows' of opportunity which means they are no longer as flexible to market situations as they once were
27. ਀ഊ 12/9/2008 4:41:00 AM Continually challenging the strategic nature, value and ROI of programs. Mktg says it wants long-term strategic alliances with retailers, but quickly &quot;forgets&quot; and focuses on short term promotions/trade opportunities
28. ਀ഊ 12/9/2008 7:13:00 AM In the worst case, Marketing is more intrested in the creative/visible part than the rational/ROI part.
29. ਀ഊ 12/9/2008 9:20:00 AM unrealistic expectations
30. ਀ഊ 12/9/2008 11:22:00 AM NA
31. ਀ഊ 12/9/2008 1:37:00 PM There's not a Special Department for Shopper Insights
32. ਀ഊ 12/9/2008 1:56:00 PM Report to Sales
33. ਀ഊ 12/9/2008 2:03:00 PM Not enough time to cover retailer needs
34. ਀ഊ 12/9/2008 3:15:00 PM Many of our clients seem to think they're doing shopper marketing already, but when we press they're just doing basic trade promotion or market research.
35. ਀ഊ 12/10/2008 5:21:00 AM marketing team believing that consumer insights and shopper insights are the same
36. ਀ഊ 12/10/2008 3:41:00 PM Getting Marketing and strategy planning to focus on Shoppers as a sub-category based on unique needs is a new way of thinking and requires continuous support and demonstration of insights. Often this takes 2-3 meetings with senior management before they can see the value and return on investment.
37. ਀ഊ 12/12/2008 12:25:00 AM lack of support by merchandising
38. ਀ഊ 12/15/2008 3:33:00 PM TBD - structure not in place yet
39. ਀ഊ 12/15/2008 6:22:00 PM Corporate initiatives more brand awareness while the Shopper Marketing initiatives are retailer specific.
40. ਀ഊ 12/17/2008 8:59:00 PM challenges cross referencing Marketing's consumer insights with Retailer's shopper insights ...this hinders their ability to align programs &amp; objectives
41. ਀ഊ 12/18/2008 3:01:00 PM no formal dept